We've compiled some frequently asked questions about travel, including policies on flights, hire cars, accommodation, and more. As travel allowances are becoming stricter, it's important to understand the guidelines and avoid unexpected costs.

If you have additional questions or need clarification, don’t hesitate to contact your consultant.

1. Can I Choose the Flights I Want?

Answer:
Flight choices depend on the specific health district and the travel guidelines in place. Your consultant at YDJ will help you navigate these details. Here's what you should know:

• Best Fare Policy: Clients prefer booking the best/cheapest fare available on the day, which can include airlines like Jetstar, Virgin, Qantas, and REX.
• Travel Caps: There are caps on flight costs. Any airfare exceeding this limit requires higher client approval. In some cases, you may be asked to cover the difference.

2. Can I Change My Flight?

Answer:
Yes, flight changes are possible, but the costs depend on who initiates the change:

• Client-Requested Changes: If the client requests the change, the costs will be covered with an approved quote.
• Doctor-Initiated Changes: If you make the change, any additional fees will be invoiced to you.
• Non-Refundable Fares: Flights booked with Qantas Red eDeals or Virgin Choice fares are non-refundable and change fees may apply.
• Change Fees: A $99 fee is charged for processing Qantas and Virgin Refundable Fares.
• 24-Hour Rule: Flight changes must be made at least 24 hours before the scheduled departure time.
• No-Show Policy: If you miss your flight without notifying the airline, the fare will be forfeited and no credit or refund will be given.

3. Can I Use a Flight Credit?

Answer:
Flight credits have specific terms and conditions, which vary depending on the airline. Here's what you should know:

• Partially Used Itinerary: If a flight is cancelled after part of the journey has been flown, the credit can only be used by the original passenger.
• Higher Fares: To reuse a flight credit, the new fare must be higher than the original credit note value, including any airline fees.
• Reissue Fee: Every time a flight is changed, a $99 fee will apply to reissue the ticket.
• Expiration: Flight credits are valid for 12 months from the original issue date.

4. Will a Hire Car Be Provided?

Answer:
Yes, a hire car will be arranged for you during your placement. Here's what you need to know:

• Car Selection: A suitable hire car will be provided to ensure your safety and comfort, depending on your location and requirements. For example, a small compact car is typically preferred, but in more remote areas, a small SUV may be necessary.
• Fuel Policy: Please ensure you refuel the hire car before returning it. Refuelling charges at the depot can be significantly higher and may not be covered by the client.
• Damage Inspection: It's recommended that you take photos of any existing dents or scratches when picking up the car. This helps avoid disputes later.
• Damage Liability: If any damage occurs during your hire, inform YDJ immediately. The driver will be held responsible for any damage and may be invoiced accordingly.
• Roadside Assistance:
  Roadside assistance is not included in the standard car hire. If assistance is required due to driver fault (e.g. keys locked in car, incorrect fuel etc), additional charges will apply. You can save the hassle and take out roadside assistance when you pick up your car.

5. Will Hire Car Insurance Be Covered?

Answer:
Unfortunately, hire car insurance is not covered by the client or YDJ. Insurance is at the doctor's discretion. Here's a breakdown of insurance-related details:

• Excess Reduction: The hire car booking does not include excess reduction. If you choose to add it, the cost will be invoiced to you.
• Credit Card Insurance: Some credit cards offer hire car insurance. If the chargeback is removed during the booking, you can pay for the car upon collection and submit for reimbursement.
• Travel Insurance: Many travel insurance policies include hire car excess coverage. You can also purchase a separate policy for the duration of your placement.

6. What Accommodation Will Be Provided?

Answer:
Accommodation will be arranged based on the available budget and preferences:

• Types of Accommodation: This may include hospital onsite accommodation, a self-contained apartment, or an Airbnb-style rental.
• Accommodation Allowance: We will do our best to match your preferences within the allocated budget. If you're willing to contribute additional funds, we can adjust the arrangement.
• Cleanliness and Damage Policy: Accommodation must be kept in a clean and tidy condition. Any damage or excessive cleaning required may result in an invoice to the doctor.
• Family Stays: If you're bringing family with you, please inform us beforehand to ensure appropriate accommodation is arranged.

7. Who Can I Contact for After-Hours Travel Issues?

Answer:
If you encounter any travel-related issues after hours, don't worry—help is available!

• After-Hours Support: The team at Globetrotter is available from 5:30 pm to 8:30 am, 7 days a week, year-round. You can reach them at 1800 999 733.

Key Takeaways for GPs Traveling for Work

• Always follow travel guidelines set by the client and your consultant.
• Be mindful of flight caps, change fees, and refundable/non-refundable fares.
• Ensure hire car insurance is in place for peace of mind.
• Keep your accommodation clean and report any damages promptly.
• For after-hours assistance, Globetrotter is just a phone call away.